Help Desk / Contacts
NCICB (NCI Center for Bioinformatics) provides the C3D first line of support.
Telephone: 240-276-5541
Toll free: 888-478-4423
Email: NCIAppSupport@nih.gov
Use the above contact information to request assistance regarding:
- Installation of Java Runtime Environment (JRE) (for JReview and LLI)
- Unlocking C3D account / resetting password
- Network Connectivity issues or accessing C3D
- J-Review installation / log in / report errors
- Problem with LLI (Lab Loader Interface)
- C3D errors
Participating Sites of NCI/CCR Intramural studies, must contact the Protocol's Study Coordinator at the NCI/CCR for requests regarding:
- C3D Training / Access
- Completion of the C3D Case Report Forms / discrepancy management
- Submission inquires / issues
Changes to Case Report Forms of exiting C3D studies should be approved by the NCI/CCR Study Coordinator and submitted via e-mail to NCICB.
J-Review report requests should be submitted via e-mail to NCICB attaching this report specification document.
C3D Mailing List
- C3D related broadcasts are sent to the C3D_USERS_CCR (intramural studies) and C3D_USERS lists.
- Your e-mail account is subscribed to the list when your C3D account is created.
- Visit the C3D_USERS_CCR List Home page or C3D_USERS List Home Page to subscribe or browse postings.
- Posts are reviewed and approved by the administrators before made available to the subscribed users.
System Requirements
C3D
Operating System | Web Browser |
Windows 7 (32/64-bit) (English) Windows 8 (64 bit) (English) Windows 10 (64 bit) (English) | Internet Explorer 11 Edge 38 Chrome 62 |
iOS 10.3 MacOS 10.12 | Safari 10 |
LLI (Lab Loader Interface) - Intranet only
- Java Runtime Environment 1.8 or later
J-Review
- Java Runtime Environment 1.8 or later
- Log into JReview using your C3D account and password. Enter ncidb-p253.nci.nih.gov:ocprod for Database Server and leave SAS Server box empty.
CCR Protocols
- Web Browser
- PDF Reader
Frequently Asked Questions
Overview
Content Tools
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