NCICB (NCI Center for Bioinformatics) provides the C3D first line of support.
Toll free: 888-478-4423
Use the above contact information to request assistance regarding:
- Installation of JInitiator
- Unlocking C3D account / resetting password
- Network Connectivity issues or accessing C3D
- J-Review installation / log in / report errors
- Problem with LLI (Lab Loader Interface)
- C3D errors
Participating Sites of NCI/CCR Intramural studies, must contact the Protocol's Study Coordinator at the NCI/CCR for requests regarding:
- C3D Training / Access
- Completion of the C3D Case Report Forms / discrepancy management
- Submission inquires / issues
Changes to Case Report Forms of exiting C3D studies should be approved by the NCI/CCR Study Coordinator and submitted via e-mail to NCICB.
C3D Mailing List
- C3D related broadcasts are sent to the C3D_USERS_CCR list.
- Your e-mail account is subscribed to the list when your C3D account is created.
- Visit the C3D_USERS_CCR List Home page to subscribe or browse postings.
- Posts are reviewed and approved by the administrators before made available to the subscribed users.