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Center For Cancer Research National Cancer Institute
CCR Clinical Informatics

Help Desk / Contacts

NCICB (NCI Center for Bioinformatics) provides the C3D first line of support.

Telephone: 240-276-5541
Toll free: 888-478-4423

Use the above contact information to request assistance regarding:

  • Installation of JInitiator
  • Unlocking C3D account / resetting password
  • Network Connectivity issues or accessing C3D
  • J-Review installation / log in / report errors
  • Problem with LLI (Lab Loader Interface)
  • C3D errors

Participating Sites of NCI/CCR Intramural studies, must contact the Protocol's Study Coordinator at the NCI/CCR for requests regarding:

  • C3D Training / Access
  • Completion of the C3D Case Report Forms / discrepancy management
  • Submission inquires / issues

Changes to Case Report Forms of exiting C3D studies should be approved by the NCI/CCR Study Coordinator and submitted via e-mail to NCICB.

J-Review report requests should be submitted via e-mail to NCICB attaching this report specification document.

C3D Mailing List

System Requirements

Operating System Platform

Internet Explorer

Windows XP (32-bit) Service Pack 1,2 or 3 (English)


Windows Vista (32-bit) Service Pack 2 (English)


Windows 7 (32/64-bit) (English)


Windows 8 (64 bit, US English, desktop mode)


C3D RDC - On-site


Java Runtime Environment is not needed. 

C3D RDC - Classic

For Studies with Protocol numbers prior to 2012 (ex: 11_C_xxxx, 10_C_xxxx, etc.)

  • Java Runtime Environment 1.7.0_45 through 1.7.0_67

LLI (Lab Loader Interface) - Intranet only

  • Same as C3D RDC - Classic


J-Review requires one of the following versions of the Java Runtime Environment (JRE). It will probably run with other 1.6 and 1.7 versions, however it will not work with version 8. Contact your local IT support for assistance in installing the necessary JRE. For login or other JReview issues, contact the C3D Help Desk (contact information at the top of this page.)

Log into JReview using your C3D account and password. Enter  ncidb-p120:ocprod   for Database Server.

CCR Protocols

  • Web Browser
  • PDF Reader
Frequently Asked Questions